OnStar Sucks Customer Reviews and Feedback
OnStar Corporation is a subsidiary of General Motors that provides subscription-based communications, in-vehicle security, emergency services, hands-free calling, turn-by-turn navigation, and remote diagnostics systems throughout the United States, Canada, China, Mexico, Europe, Brazil, and Argentina.
An unsatisfied OnStar client wrote the following review online:
When I bought my new Cruze a month ago, my wife bought a new camaro a week later and my OnStar account became hers and they had her as owning tow vehicles and me owning none, and when we added the 300 minutes at the dealership for her car, mine got deleted. We had to argue with them and finally got it resolved after two-three hours using our OnStar. We finally got separate Onstar accounts after more arguing with them in our cars. We were always put on hold for along time. They even had my wife as the emergency contact on her car, so when she got into an accident, they would call her instead of me. It was a real mess for such a simple matter.
I wish OnStar people would act like normal people instead of reading from a script.....like repeating themselves 50 times with the same frazes over and over again. Must be easy to pass and graduate from Onstar school.
Quality Analyst (Current Employee) says"Teleperformance is garbage . The way they handle work from home and spontaneously put employees on leave of absence without pay is beyond ridiculous.. im embarrassed to work for a company that only pretends to care about their employees. we should have stayed with concentrix."
CALL PERFORMANCE ANALYST (Former Employee) says"Use them to jump to another job. Staying here is bad for your mental health. They will use you and ring you out. Always in queue. No job security. Terrible management."
Call Advisor (Former Employee) says"Unprofessional not caring I lost my father I was cheated out of money hours paychecks and commission checks bed bugs too much drama managers never found"
Customer Service Representative (Former Employee) says"This place is very unorganized, you are never paid all your money on time. They have bed bugs and are trying use the policy out of sight out of mind. They are biase out of a class of 11 they picked 2 people home to have their homes checked out for bed bugs because they complained the most!"
OnStar Advisor (Former Employee) says"Management sucks Everybody on drugs When you start making incitives they make it hard for you to get them Don't care nothing about your personal life Very mean High schoolYou can do drugs and still work thereBoring"
Campaign Development Manager (Former Employee) says"Very stressful Clueless Middle management No clarification on requirement not process oriented Management roles with no proper backgroundnonenone"
Billing Advisor (Current Employee) says"Working at Minacs under onstar you will have no access to email, internet, or even a clean source of water. Your every move will be supervised and you'll need to even request a schedule change to use the bathroom (which they'll reprimand you for later) Your breaks and lunches will be assigned to you - and if it just so happens that you work for 5 hours from your lunch to the end of the day, too bad. That's business needs. They make you bring in a doctor's note if you take more than one consecutive sick days. The only thing that will make you dread working here more than the customers are the managers. The only thing that was enjoyable about working here is VTO (getting to leave early) which is increasing in rarity.They got some new chairs recently.Long days despite only being 8 hours, management that refuses to help in any way shape or form, no email or internet access, no clean source of water."
Technical Assistance (Former Employee) says"A typical day at work consisted of signing in and resolving tech issues within a certain guideline of time. Then noting everything that was done. This was a contact position that change twice before I even started here. They were seeking a cheaper contract and succeeded. The hardest part of this job was the time constraints they put on the time to resolve the issues. The most enjoyable part was the people who made it a friendly atmosphereOvertimeShort breaks, healthcare, management"
Customer Service Representative (Current Employee) says"If you can avoid this job...Please do! All this team leads are so scared of losing there job they dont really assist you the way you think they would. They are always short staffed therefore we are always working mandatory overtime.... Always! They dont even give you chance to really pick the overtime you really do want to work. This company can be great if they were a lot more organized."
Advisor (Former Employee) says"completely unpredictable, uncomfortable work environment with an extremely high turnover rate. management for the most part were unprofessional in every aspect of the word. Co-worker weren't much better. the hardest part of the job was wanting to show up."
Customer service (Former Employee) says"There hours they make us work are ridiculous, and it is an awful job."
Welcome Call Representative (Former Employee) says"Horrible leadership. Horrible hours. Horrible pay. Horrible work-life balance. Unrealistic production goals. Only those who suck up to leadership and partake in cliques might enjoy the experience. This is the honest truth!!!"
Customer Care (Former Employee) says"I would not recommend working here. They aren't truthful to their customers about the capability of their product. Not much room for growth, even when you work your butt off. Lots of office politics.Decent payUnethical"
Subscriber (Current Employee) says"Working at this company is interesting. Take this with a grain of salt"
BBWC Cadillac Advisor (Current Employee) says"To many hours of working and very little pay.The place is infested with "Bedbugs".HR doesn't have a clue on hiring people. Folks come in there most of the time high and smelling like weed."
Provisioning Engineer (Former Employee) says"Very poor culture. They are doing great things but are still stuck in the old boy attitude of work. If management would open their eyes and see how poorly they treat people, they would do great things.BenefitsRetailiation, Culture of Fear"
Technical Advisor/Offline- Concentrix (Current Employee) says"I have been with the company for 4 years and have not gotten a Raise since i started. The medical, dental and vision benefits have changed and gone up but not my pay."
Member Services Team, Convergys (Former Employee) says"Strict work hours. Impossible to balance if your a single parent. They give you work bins that suck! Never tried to help me get the shift i needed. Sick kid with doctors notes and it still counted against me. DON'T DO IT!"
Call Center Representative (Former Employee) says"Disliked the hours and the management there really didn't do their jobs. Worst company to work for wouldn't recommend anyone to work here"
Sales Associate (Current Employee) says"Just not a good place to work, it’s a call center so metrics are important like every other place they promote from within but that’s not going to happen. You get 1$ raise after being there a year. After that nothing. A friend has been there for 7 years and still only made 11$ an hour never receiving another raise"
Peter says"New car, never worked, couldn\'t fix it with on-star, hey but my old car is still there and working, should have kept it! They were polite on the phone, took a ticket number but when I followed up, still couldn\'t get it going. I have spent more time trying to get this resolved than I did buying the vehicle!"
Richard says"Every time you call On Star, you get a different answer to your question. None of them have the slightest clue of how On Star packages work. None of them know anything at all about technical issues. They all read from scripts. I have called 20 times about the same technical issue: Why don\'t I have traffic displayed on my NAV screen: I receive 1 of 12 different answers: 1) Your On Star plan doesn\'t cover that, 2) Your plan DOES cover that, 3) You don\'t need an On Star Plan for that. Stop your car and I\'ll reset your system (which never works), 4) You need to subscribe to Sirius Traffic to get that, 5) You DON\'T need Sirius traffic to get that. Let\'s reboot your system (which never works) 6) Download the latest updates (which changes nothing), 7) I\'m sorry, my baby\'s crying. 8) Go to your dealer. 9) Let me pass you to another Filipino who won\'t be able to help you, 10) Press the blue On Star button (which doesn\'t exist), 11) a bunch of Tagalog gibberish that I can\'t understand, 12) I understand there\'s an issue with your radio, right? And that\'s just one issue. But the answers to ALL issues generally follow the 12 above, no matter what it is. "
John Q. Modern says"The website clearly says "free 2 day shipping." They shipped is by the slowest service possible. I ordered on 5/2 and as of 5/7 it is no where to be found. YET I am paying for the service I can't use because I don't have the device. Not impressed! Don't lie about shipping and don't charge me for service before I have the device. I will likely be sending it back. They are obviously not a trustworthy company."
philip Razouk says"I have only had this unit a month now and from day 1 to present time it is not working properly as I have to keep updating events and alerts. I am returning this item today purchased from Amazon and would not recommend this product to anyone. I want my refund now."
Thomas Johannesen says"Inaccurate, oversensitive, and slow. The device doesn't notify the app until several minutes after a triggering event, which could be the difference between life and death in some situations. Also, the device gives hard acceleration and hard braking alerts way too often; I rode in the car with my son and the whole drive felt quite smooth and safe, but the app gave three notifications for acceleration and braking. Also, on this drive, my son never went over 50 miles per hour, yet the app said he went 60. If he wanted to, he could simply unplug the device and we would know nothing of his driving. Plus, one time, it gave an acceleration alert from 34-17 miles per hour. How do you accelerate from 34-17? I would never recommend this device to anybody."
calvin le says"I have the account with this company for couple month . When I cancel my account they still change for a month for members. I contact with them for refund . They don’t reply back to me and I request refund for so many time , they still not answer my request. Thumb down for this kind of business. I know 1 website for free and faster then this company. ( life 360) . No need to pay for nothing and a lot better than this company."
Butler says"@OnStar @Cadillac @chevrolet @Buick @GMC When are you going to repay the owners who had to come out of pocket for y… https://t.co/xPdclEWyqo"
Angel Force USA says"VA partners with OnStar to bring suicide prevention services to Veterans with the push of a button. The new partner… https://t.co/OjGICzWvP4"
In The News
Times Union reports"Deputies: Man charged with felony after OnStar service tracks car stolen from airport"
MassLive.com reports"Vehicle tracking system was used to catch Louis Coleman III, man accused of kidnapping and killing Jassy Corr"
WSOC Charlotte reports"Missing man who ran from police found dead in Kings Mountain quarry"
Beloit Daily News reports"Two arrested after stolen vehicle from Janesville tracked to Beloit"